Melbet Open's Terms and Conditions — Fully in Bengali

1 General Terms & Eligibility

These Terms and Conditions ("Terms") of Melbet Open apply to the use of all services on the platform. Whether you access via the website or the mobile app, these Terms apply equally.

It is each user's responsibility to comply with these Terms and Conditions. Melbet Open reserves the right to modify these terms at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These Terms and Conditions are available in both Bengali and English. In the event of any conflict between the two, the English version shall prevail.
• Melbet Open is intended for users aged 18 and above only.
• Residents of countries where online betting is prohibited are not permitted to use the platform.
• Each individual may only create one account.

2 Account Registration & Verification

Accurate and complete information is required to create an account on Melbet Open. Providing false or incorrect information may result in permanent account closure and forfeiture of the balance.

During registration, you will need to provide your full name, date of birth, a valid mobile number or email address, and your residential address. This information will be verified against your national ID or passport.

• Each person may only create one account — using the same name, address, phone number, or payment method to register multiple accounts is strictly prohibited.
• You are solely responsible for keeping your account password confidential. Do not share your password with anyone.
• You may be required to submit a photo of your national ID or passport for account verification.
• Withdrawals may be restricted until verification is complete.

3 Deposit & Payment Rules

Deposits on Melbet Open can be made via Mobile Pay, Nagad, Rocket, and bank transfer. All deposits are processed automatically and credited to your account within minutes.

• A minimum deposit limit applies — see the Financial Transactions page for details.
• Deposited funds may only be used for betting purposes.
• Deposits from third-party accounts are not accepted. This means funds cannot be sent to your account from someone else's Mobile Pay or Nagad.
• If a deposit fails, check your payment app first before contacting support.

4 Withdrawal Rules

Withdrawals from Melbet Open are typically processed within 15 minutes to 24 hours. In some cases, verification or security checks may cause additional delays.

• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals are not possible without completing full KYC verification.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Melbet Open reserves the right to suspend a withdrawal if a transaction is deemed suspicious.
• Once a withdrawal request has been submitted, it may not be possible to cancel it.

5 Bonus & Promotional Offer Terms

Melbet Open offers welcome bonuses, deposit bonuses, cashback, and free bet promotions from time to time. Each offer has its own terms, which are detailed on the promotions page.

Read the relevant terms carefully before claiming any bonus — pay particular attention to the wagering requirements, which specify how many times the bonus balance must be bet before a withdrawal can be made.

• Each user may use each bonus offer only once.
• Bonus balance is not merged with cash balance until the wagering requirements are met.
• Melbet Open reserves the right to void a bonus if abuse is suspected.
• Claiming bonuses on multiple accounts from the same household, device, or IP address is prohibited.
• Bonuses have a set expiry date — any unused bonus will be removed once it expires.

6 Betting Rules

Before placing a bet on Melbet Open, it is important to understand the rules of the relevant sport. All bets are accepted at the odds set by the platform, and odds will not change once a bet is confirmed.

• Odds in live betting can change rapidly. Displayed odds are not final until a bet is confirmed.
• Melbet Open reserves the right to void any bet placed at incorrect odds due to a technical error.
• If a match is cancelled, the stake will be refunded.
• Any bet may be voided if match-fixing or manipulation is suspected.
• There is a maximum bet limit per match — this cannot be exceeded.
• In a parlay or accumulator bet, if one leg is voided, it will be counted as 1.0 odds.

7 Prohibited Activities

Certain activities are strictly prohibited on the Melbet Open platform. Violations may result in permanent account closure and forfeiture of any remaining balance.

• Creating or operating multiple accounts.
• Using false information to claim bonus benefits.
• Using another person's account or selling your account.
• Participating in match-fixing or any form of rigging.
• Placing automated bets using betting software or bots.
• Money laundering or processing of illegal funds.
• Harassing or behaving inappropriately toward other users.

8 Privacy & Data Protection

Melbet Open treats the security of users' personal information as a top priority. We use SSL encryption and advanced security technologies.

• Your information is never sold to any third party.
• Information may be disclosed when required by law or upon request by authorities.
• Learn more about our use of cookies in the full Privacy Policy.
• Even after account deletion, certain information may be retained for a specified period as required by law.

9 Responsible Betting Policy

Melbet Open believes betting is a form of entertainment — not a source of income. We are here to help users build healthy, responsible betting habits.

• You can set your own daily, weekly, or monthly betting limits.
• A cooling-off period can be set for a temporary break.
• If you feel your betting is becoming problematic, use the self-exclusion option.
• Visit the Responsible Gambling page for help with betting addiction.

We never encourage you to place more bets to recover losses. Always bet within your means.

10 Account Closure & Suspension

Melbet Open reserves the right to suspend or permanently close an account under the following circumstances:

• Violating these Terms and Conditions.
• Providing false or incomplete information.
• If fraud or foul play is suspected.
• By order of legal authorities.
• When the user requests to close their own account.

If an account is closed, any decision regarding the balance will depend on the circumstances. If the closure is due to a rule violation, the balance may not be returned.

11 Dispute Resolution

For any disputes or complaints, please contact support@melbetopen.com in the first instance. Our team aims to respond within 48 hours.

• When submitting a complaint, please include your account ID, date, and a detailed description.
• If an internal resolution is not possible, the matter will be referred to a neutral third party for resolution.
• In disputes relating to betting outcomes, Melbet Open's system logs shall be considered the definitive record.

12 Limitations & Disclaimers

Melbet Open strives to deliver the highest quality service; however, technical issues, maintenance, or other factors may occasionally cause temporary service disruptions.

• Melbet Open is not liable for any bets missed due to loss of internet connection.
• Melbet Open bears limited liability for errors caused by third-party payment systems.
• The right to suspend services is reserved in cases of force majeure (such as natural disasters or cyberattacks).